Frequently Asked Questions

These are some of our most frequently asked questions. If you have any questions that aren't answered here, please contact us.

About our books

TEACHING SOLUTIONS is a small independent publisher offering a range of publications to support early childhood and primary teachers in the classroom.

Our name accurately describes what we are trying to do — provide creative solutions to problems faced in the classroom by busy teachers, across a range of subjects.

Our books are written by experienced teachers and authors, and we support their work by using the highest quality designers and illustrators.

I’m looking for titles for a particular age range. How can I restrict my search?

In the Search Bar choose the subject area you wish to search within, such as The Arts or Mathematics. Click All Ages to select the ages you are seeking resources for.

Can I view the books online before purchase?

Yes. Simply click on the Preview button on the product page. You will be able to view sample pages in your web browser.

Delivery Times

Orders are normally despatched within 3 to 5 business days of order receipt. Customers are encouraged to contact Teaching Solutions if their order has not been received within 10 working days from order placement. This does not apply to orders for not-yet-published titles.

How will I know my order has been sent?

If you have provided us with your email address, we will email you a confirmation once your order has been dispatched.

Guarantees

Teaching Solutions product is guaranteed for production quality. If the product is not in satisfactory condition it will be replaced or credited.

Not-yet-published titles

Teaching Solutions develops and advertises new books in advance of their publication and availability date. You can register your name to receive information about these publications. When the book becomes available you will be notified care of the contact details you have provided us.

Delayed Publications

On occasion, publications advertised to be available by a particular date will be delayed. If the delay is greater than 30 days we will endeavour to notify customers of the delay. If the delay is unsatisfactory to customers who have prepaid, then a refund will be organised. Customers are encouraged to contact us about guarantees, refunds, returns, exchanges, not yet published materials or delayed publications.

Shipping

Goods are normally shipped by Australia Post or by local courier, depending on location.

Shipping Costs

All orders invoiced at a net value of $150 or less incl GST for delivery within Australia will incur a $10 freight and handling charge. There is no charge for orders above $150 net value incl GST for delivery within Australia.

Returns

We do not accept returns without authorisation.

Overseas Orders

Teaching Solutions ships goods Australia wide. We are happy to supply orders from outside Australia. All orders outside Australia must be prepaid by Visa or MasterCard.