Frequently Asked Questions

These are some of our most frequently asked questions. If you have any questions that aren't answered here, please contact us.

About our books

TEACHING SOLUTIONS is a small independent publisher offering a range of publications to support early childhood and primary teachers in the classroom.

Our name accurately describes what we are trying to do — provide creative solutions to problems faced in the classroom by busy teachers, across a range of subjects.

Our books are written by experienced teachers and authors, and we support their work by using the highest quality designers and illustrators.

I’m looking for titles for a particular age range. How can I restrict my search?

In the Search Bar choose the subject area you wish to search within, such as The Arts or Mathematics. Click All Ages to select the ages you are seeking resources for.

How will I know my order has been received?

Our website is linked to our ordering system. As soon as you receive the confirmation online you will know your order has been generated. If you order via catalogue, flyer, email or telephone, you will receive an email once your order has been dispatched.

How will I know my order has been sent?

If you have provided us with your email address, we will email you a confirmation once your order has been dispatched.

I’ve ordered books but not received them. What can I do?

Contact us by email or phone and we will run a track and trace on your parcel.

I’m not happy with an aspect of Teaching Solutions product or service. Who can I contact?

Our customers are our number one priority. If our products or services haven’t met your expectations, then it’s likely they haven’t met ours either! If so, we’d like to know. Contact us and we’ll do all we can to remedy the situation.

I’m very happy with an aspect of Teaching Solutions product or service. Who can I contact?

While we’re keen to hear from customers who are dissatisfied in any way, we welcome customer compliments too! If you’re happy with something about our products or services then do let us know so we can pass it on to the author or the team. Just as in the classroom, positive reinforcement goes a long way and it helps us to get it right the next time too.

I don’t really know what an ebook is. Could you explain?

An ebook is an electronic version of an Teaching Solutions book you can download to your computer and use in your classroom today

I’ve ordered an ebook. How do I download it?

Downloading is simple. Log into your Teaching Solutions account and click Filebox. Your ebooks can be downloaded from your Filebox by clicking Download PDF File. Save your ebook to a safe place on your hard-drive or school server. Launch Adobe Reader and open your ebook or locate the file and double click on the icon. To download and view Teaching Solutions ebooks, you need to have the current version of Adobe Reader on your computer. If you don't have Adobe Reader, click here to get the latest version for free.

When I use Adobe Reader, there’s an error message. How do I fix it?

You may have an old version of Adobe Reader on your computer. To download the latest version for free, click here.

My computer says it has downloaded my ebook. But now how do I find the ebook?

Your computer will have saved your ebook to the place indicated by your computer's browser. If you can’t find it, search for the file using EB + the product code number (which is stated on your account) + .pdf to indicate it is a PDF file. For example, the code for Be Maths Smart with Multiplication and Division, Stage 4 is 5964 so the ebook has the file name, EB5964.pdf and you would use this file name to search for the ebook on your computer. If, after searching your computer you still can't find it, log back into your Teaching Solutions account, click Filebox and download your ebook again.

I’ve ordered more than one ebook. Do I download them together or separately?

You need to download each ebook separately.

Are your ebooks compatible with my Mac?

Yes. Teaching Solutions ebooks are portable digital files (.pdf), which means you can open them on any computer or digital reader able to open and view pdf digital files. You need the current version of the program Adobe Reader on your computer; click here to get the latest version for free.

I want both the ebook and the printed version of the same book. Can I buy them both together?

Yes. If you are buying an ebook and its printed equivalent at the same time, you can take advantage of our offer of paying for the printed version plus an add-on of $15 for the ebook. If you would like to take us up on this offer, please contact us so that we can arrange it for you.

Can I return my ebook after purchase?

As they are digital files, we cannot accept return of ebooks. We recommend that you choose carefully and make full use of the Preview option for all books on their product page. Of course, to make a thorough preview, you can request a printed copy of the book on our 14-day right of inspection, then choose to return it and purchase the ebook.

Can I order my ebook from the flyer you have sent me?

Yes. Just fill in the details and fax or post back the flyer. Include your email address so that we can email you the link to our ebook pickup page.

Can I order ebooks over the phone or by email?

Yes. We will contact you to arrange payment, and then email you the link to our ebook pickup page.