CUSTOMER SERVICE

Teaching Solutions is committed to providing the best possible quality products and customer service. We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct.

Customers are encouraged to contact us if they have a problem or concern, or require further information. Use the Contact Us page or contact us by phone, mail or fax at: Teaching Solutions

PO Box 156
Blairgowrie VIC 3942
Phone: 03 5988 0668
Email:     info@teachingsolutions.com.au

All prices are quoted in Australian dollars and include GST. Teaching Solutions reserves the right to change prices without notice, although we will make every attempt to notify customers of such changes.

Delivery Times

Orders are normally despatched within 3 to 5 business days of order receipt. Customers are encouraged to contact Teaching Solutions if their order has not been received within 10 working days from order placement. This does not apply to orders for not-yet-published titles.

Guarantees

Teaching Solutions product is guaranteed for production quality. If the product is not in satisfactory condition it will be replaced or credited.

Not-yet-published titles

Teaching Solutions develops and advertises new books in advance of their publication and availability date. You can register your name to receive information about these publications. When the book becomes available you will be notified care of the contact details you have provided us.

Delayed Publications

On occasion, publications advertised to be available by a particular date will be delayed. If the delay is greater than 30 days we will endeavour to notify customers of the delay. If the delay is unsatisfactory to customers who have prepaid, then a refund will be organised.

Customers are encouraged to contact us about guarantees, refunds, returns, exchanges, not yet published materials or delayed publications. Use the Contact Us page or contact us by phone, mail or fax at:

PO Box 156
Blairgowrie VIC 3942
Phone: 03 5988 0668

Email:     info@teachingsolutions.com.au